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Blackboard 9.1 Update: Solution to “File not found” or “You do not have permission…”

If imported content from WebCT appears for instructors but not students and students get messages like “File Not Found” or “You Do Not Have Permission To Access This File” etc, then we suggest you take the following steps, and that you suggest two additional steps to your students:

  • In the “Control Panel” at the bottom left of the left-pane menu, click on Files.
  • Click on the course number (i.e. the “Alphanumeric.” For example, MLS 4600_5600 (since the course is cross-listed as a 4k and 5k course).
  • Then, in the window labeled “Course Content:…”, click on the the Contextual Menu to the right of the WebCT imported content folder (it will say “imported content”) and select Permissions. (The “contextual menu” looks like a chevron or a double-arrow pointing downward).
  • Click the Add Course User List button near the top of the screen. The button has white writing with a blue background.
  • Click the check box to the left of All Course Users and click the Submit button to secure your changes.

Presto, bingo…all course users (including students) should now be able to see content imported from WebCT. If you’d like to see this actually done with a little narration from me (BP) and our senior designer, Dr. Peter You, follow this link to a screen capture: http://screencast.com/t/MTM1Mzky

If students still have problems and cannot see course content, ask them to “clear the cache” in their web browsers. Once they do, the page will load appropriately.

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