UT Online

Blackboard 9.1 Update: Quiz Function

Students and faculty are reporting problems with the quiz function in Blackboard 9.1. We introduced a “patch” that we think will take care of many of the issues, so if you’ve had trouble with a quiz in the last few days, consider trying it again now. However, there are a number of rules that we strongly recommend you ask your students to follow. You can publicize these rules on your course site or send students to this post.

We recommend that all BB9.1 users use the Firefox browser 3.6 (free download) when taking tests rather than Internet Explorer, Safari or other browsers. Some browsers are only “compatible” but not “certified” for use with some operating systems. You can check the optimal combination of browser and operating system at Blackboard’s help site. If a student has an operating system with no corresponding certified browser, the student should use a UT computer or the “Virtual Lab.”

Before starting your quiz or test, it is important to follow a few guidelines to better ensure that you will not experience technical problems that might cause your assessment to “lock.”

  • Close all windows on the computer and then launch a new window to login to the learning management system.
  • Close other applications before taking the quiz/test (including chat programs).
  • If there is a specific start time for the test, login 10-15 minutes early to test the connection.
  • After opening the test, scroll to the bottom of the page to be sure the save and submit buttons are available.
  • Only click “Save and Submit” AFTER you have completed the exam.
  • Do not use any of the browser navigation buttons (i.e. Back, Forward, Home, etc.) during the quiz/test. Only use the buttons in the quiz itself.
  • Do not leave the assessment page without completing the assessment and clicking the “Save and Submit” button at the end (if it is a forced completion test).
  • Do not click the Refresh or Reload buttons in your browser while taking the quiz/test.
  • No other browser windows or applications should be running on your computer while taking a quiz/test. Shut everything else down before you start.
  • Do not click on buttons in the Blackboard navigation while taking a quiz/test.
  • If you are only able to answer one question at a time (questions present themselves on separate pages), make sure you only single-click the “Next” button to move forward.
  • It is recommended you take a practice test on your course site or the practice test available on LV’s “Guide to UT Online Learning” or “A Web Assisted Guide to UT Online Learning.” Be sure to use the computer that you will use to take tests.

    Many of these rules apply to other kinds of “secure” web sites and are worth remembering in any event. Please contact UTLV if you have any questions or concerns about the assessment tool in BB9.1 or if you would like help with online exams.

    (Tips reprinted with permission from Cape Fear CC).
    (Updated 10/4/10)

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