“I USE A MAC AND I GET AN ERROR WHEN OPENING A PDF FILE”: Over the last week, LV support has encountered issues from students and faculty who have been using Mac computers that have reported not being able to open PDF files that are embedded in Websites. This problem appears to be a problem between Apple and Adobe software, and is not limited to just Blackboard. As an official fix may not be available immediately, faculty can employ a workaround to ensure that students are able to view important course files in Blackboard.

SOLUTION: The problem only occurs when PDF links are set to open in the same browser window or added as files in Learning Modules. The workaround is to add the files as items  instead of files, and set the files to open in a new window.

If it stills does not work students will need to install a third-party PDF plugin from http://www.schubert-it.com/pluginpdf   This is recommended by the Blackboard Learn user community.  Restart the web browser and log onto the course once installed.

If you need assistance, please contact UTLV  or contact your instructional designer or the helpdesk at 419-530-8835.@utoledo.edu

This entry was posted on Monday, August 22nd, 2011 at 12:52 pm and is filed under Blackboard Tips & Tricks, Technology Tips, Troubleshooting.
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