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Posts Tagged ‘Grade Center’

Internet Explorer 7 users are unable to view grade attempts in Blackboard

Learning Ventures has received a number of reports of instructors using Internet Explorer 7 who are unable to access students’ test and assignment attempts in the Grade Center. When instructors access the test attempts from the Grade center, the screen refreshes, and Error on Page is displayed in the status bar. This is in part because Blackboard no longer supports Internet Explorer 7 for Service Pack 7, which UT recently installed. Therefore, instructors who are using Internet Explorer 7 may want to upgrade to Internet Explorer 8 or another web browser such as Mozilla Firefox or Google Chrome. Instructors can use Blackboard’s Browser Check Utility to check if Blackboard is compatible with their computer setup. If instructors have any questions, please contact Learning Vetures at utlv@utoledo.edu.

Below is a list of supported user technologies for Service Pack 7:

Microsoft® Windows® Operating System


Internet Explorer® 9

Internet Explorer 8

Firefox (Final Release Channel)

Firefox 3.6

Chrome (Stable Channel)

Windows® XP (32-bit)

Unsupported Compatible Compatible Compatible Compatible

Windows Vista® (32-bit)

Certified Compatible Certified Compatible Compatible

Windows Vista (64-bit)

Compatible Compatible Compatible Compatible Compatible

Windows 7 (32-bit)

Certified Compatible Certified Compatible Certified

Windows 7 (64-bit)

Compatible Compatible Compatible Compatible Compatible


Apple® Mac OS® Operating System


Safari® 5.0

Safari 4.0

Firefox (Final Release Channel)

Firefox 3.6

Chrome (Stable Channel)

Mac OSX 10.5 “Leopard®”

Compatible Compatible Compatible Compatible Compatible

Mac OSX 10.6 “Snow Leopard®”

Certified Compatible Certified Compatible Certified
  • Blackboard strives to make all its products as accessible as possible. JAWS for Windows 11 and 12 were used during accessibility testing.
  • Blackboard Learn requires the latest version of Sun JRE 6. The JRE can be downloaded from http://java.sun.com/javase/downloads/index.jsp.
  • The following technologies are not supported:
    • Internet Explorer 6 and Internet Explorer 7
    • Firefox 1.x, 2.0, 3.0, and 3.5
    • Safari 2.0, 3.x (or any version on Windows)
    • Mac OSX 10.4 “Tiger”
    • Java 5
  • Internet Explorer 8 and Internet Explorer 9 are tested in Standards Mode. Some known issues can be resolved by using Compatibility Mode (emulates IE7 behavior).
  • Both Google Chrome and Mozilla Firefox have moved to a rapid release cycle. At the time of testing, Chrome 13.0 and Firefox 6.0 were the latest available versions. Since then, new stable versions may have been released and widely adopted. Blackboard is supporting all newer stable versions of Chrome and Firefox.

Quick Fix for Missing Grade Center Scroll Bars (Windows)

When the font size on a Windows machine is set to a size of 20 or greater, the scroll bars will disappear from the Full Grade Center view in Blackboard.  To fix this issue without changing the font size:

WINDOWS XP ONLY:

  1. From your Desktop area, right-click on your desktop and choose Properties.
  2. Click on the Appearance tab, and then click the Advanced button to display the Advanced Appearance screen.
  3. Select Scrollbar from the pull-down menu and check the size setting. If greater than 20, change the size to 17 (system default setting) and click OK, then Apply.
  4. After changing the setting, open a new browser window and access the Full Grade Center. The horizontal scroll bar should now appear.

WINDOWS VISTA or WINDOWS 7:

  1. From your Start Menu, access Control Panel > Personalization > Window Color and click Advanced Appearance Settings.
  2. If you do not see Advanced Appearance Settings, access Control Panel > Personalization > Aero Themes > Windows 7 and then repeat step 1.
  3. Select Scrollbar in the pull-down menu, and set the value for Scrollbar size to 17 or less.
  4. After changing the setting, open a new browser window and access the Full Grade Center.  The scroll bars should now appear.

For further questions or assistance, please contact Learning Ventures Support at UTLV@utoledo.edu or by phone at 419-530-8835.