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Archive for January, 2012

Internet Explorer 7 users are unable to view grade attempts in Blackboard

Learning Ventures has received a number of reports of instructors using Internet Explorer 7 who are unable to access students’ test and assignment attempts in the Grade Center. When instructors access the test attempts from the Grade center, the screen refreshes, and Error on Page is displayed in the status bar. This is in part because Blackboard no longer supports Internet Explorer 7 for Service Pack 7, which UT recently installed. Therefore, instructors who are using Internet Explorer 7 may want to upgrade to Internet Explorer 8 or another web browser such as Mozilla Firefox or Google Chrome. Instructors can use Blackboard’s Browser Check Utility to check if Blackboard is compatible with their computer setup. If instructors have any questions, please contact Learning Vetures at utlv@utoledo.edu.

Below is a list of supported user technologies for Service Pack 7:

Microsoft® Windows® Operating System

Internet Explorer® 9

Internet Explorer 8

Firefox (Final Release Channel)

Firefox 3.6

Chrome (Stable Channel)

Windows® XP (32-bit)

Unsupported Compatible Compatible Compatible Compatible

Windows Vista® (32-bit)

Certified Compatible Certified Compatible Compatible

Windows Vista (64-bit)

Compatible Compatible Compatible Compatible Compatible

Windows 7 (32-bit)

Certified Compatible Certified Compatible Certified

Windows 7 (64-bit)

Compatible Compatible Compatible Compatible Compatible

Apple® Mac OS® Operating System

Safari® 5.0

Safari 4.0

Firefox (Final Release Channel)

Firefox 3.6

Chrome (Stable Channel)

Mac OSX 10.5 “Leopard®”

Compatible Compatible Compatible Compatible Compatible

Mac OSX 10.6 “Snow Leopard®”

Certified Compatible Certified Compatible Certified
  • Blackboard strives to make all its products as accessible as possible. JAWS for Windows 11 and 12 were used during accessibility testing.
  • Blackboard Learn requires the latest version of Sun JRE 6. The JRE can be downloaded from http://java.sun.com/javase/downloads/index.jsp.
  • The following technologies are not supported:
    • Internet Explorer 6 and Internet Explorer 7
    • Firefox 1.x, 2.0, 3.0, and 3.5
    • Safari 2.0, 3.x (or any version on Windows)
    • Mac OSX 10.4 “Tiger”
    • Java 5
  • Internet Explorer 8 and Internet Explorer 9 are tested in Standards Mode. Some known issues can be resolved by using Compatibility Mode (emulates IE7 behavior).
  • Both Google Chrome and Mozilla Firefox have moved to a rapid release cycle. At the time of testing, Chrome 13.0 and Firefox 6.0 were the latest available versions. Since then, new stable versions may have been released and widely adopted. Blackboard is supporting all newer stable versions of Chrome and Firefox.

Instructors can no longer change course start date

After the installation of Service Pack 7.1, instructors can no longer change the course start date. This is a software bug introduced by SP7.1. Blackboard is working to fix the bug. If you would like to change the course start date, please email UTDL@utoledo.edu. LV Support will change it for you.

Copy a Course

If you have used Blackboard (BB9.1) in a previous semester you can log onto the old course and copy the course to a blank Blackboard site, please refer to this video tutorial to copy your old course to your new course site. When copying the course, do NOT select Adaptive release rule for content, do NOT select Duration, do NOT include Enrollments in the copy. It may take several minutes or hours for the system to place everything in place after you receive a message from BB administrator. So do NOT copy the course a second time as it will duplicate the contents.

Should you have any questions or need assistance please call 419 530 8835 or email UTLV@utoledo.edu